PARTICIPANT GUIDE · SECTIONS 1-2
Getting Started with Service Energizers
Create your account, verify your email and activate your daily delivery
Your daily loop, the homepage, the library, translation, self-audit and the app
⏱ ABOUT 10 MINUTES
SECTION 1 · YOUR ACCOUNT & LOGIN
GETTING STARTED
You are three steps away from your first Energizer
Your property contact will send you a personalized onboarding link by email. From there, account setup takes less than five minutes. Follow the steps below and you will be ready to receive your first daily Energizer the following morning.
Step-by-step account setup:
①
Open the onboarding link in your welcome email.
Enter your work email address and complete the account form on the next screen.
②
Check your inbox for a verification email containing your activation code.
Enter the code on the screen to confirm your work email address.
③
You will receive a third email with a link to the Service Energizers instructions.
Click the link and follow every step through to completion. This is the step that activates your daily email delivery — it is essential.
Do not stop partway through.
▶ IMPORTANT
All three steps must be completed before your daily Service Energizers emails will begin. If you encounter any difficulty during setup, contact your DRM or Client Success at support@forbestravelguide.com
BEFORE YOU BEGIN
A few things worth knowing before you begin
You are not required to complete every Energizer that arrives in your inbox. Use them as often as you can — the more consistently you engage, the more your team will grow.
Save your login credentials to your browser or phone's password manager. You will open Service Energizers daily, and one-tap access makes it easier to stay consistent.
Save emails featuring your favorite Energizers so you can repeat them anytime — especially for topics where your team needs extra reinforcement.
Be sure to reinforce the lesson of each Energizer throughout the day, not just during pre-shift. Feedback and recognition from you solidify the learning for your team.
SECTION 2 · PLATFORM ORIENTATION
HOW IT WORKS
Here is what your daily experience looks like
Every morning, an Energizer lands in your inbox. Open it, follow the purple dots through each step and run the activity with your team during pre-shift or your daily briefing. Each activity takes just a few minutes to facilitate and is designed to spark a real conversation — not a lecture.
Activities can be repeated as often as you like. The platform tracks your engagement automatically, so every Energizer you complete is counted toward your property's performance data.
Navigating the Energizer homepage
Access the homepage at any time by clicking the Service Energizers logo within any activity, or by following the link at the bottom of your daily email. From the homepage you can view all upcoming Energizers scheduled for the days ahead and jump directly into any activity.
▶ TIP
Bookmark the Energizers homepage URL the moment you receive your first email. It gives you instant access to your upcoming schedule without having to search for the daily message.
Choosing your own Energizer
You are not limited to the daily delivery. If there is a topic your team needs to work on right now — a specific department skill, a recurring service gap or a standard you want to reinforce before a busy period — you can go directly to the library and choose.
Click the Energizers library button on the homepage to browse every available activity by topic. Select the one that fits your priorities today and run it with your team. Your engagement will be tracked just as it would be for the daily delivery.
Using Service Energizers in another language
Service Energizers supports browser-based translation, making it accessible to multilingual teams. Translation instructions vary slightly by device.
On Google Chrome and Microsoft Edge:
1. Right-click anywhere on the Energizer page and select Translate.
2. A translation window will appear with language options.
3. Choose your preferred language and click Done.
On iPhone (Safari):
1. Go to Settings, then Safari, then Language. Add your preferred language to the list.
2. Open the Energizer in Safari. Tap the aA icon in the browser toolbar.
3. Select the option to translate to your preferred language.
▶ PLEASE NOTE
Web-based translations are generally accurate. Some hospitality-specific terminology may vary due to the specialized nature of the industry language. When precision matters, we recommend having a bilingual leader review the translation before running the activity with a team.
Self-audit tool
The Self-Audit tool is your opportunity to take an honest look at service performance across your property — on your terms, on your schedule. You can run an audit for any department, not just your own, giving you a broad view of where the guest experience is strong and where there is room to grow.
How to run an audit:
①
Click Audit in the header navigation menu.
②
Under Available Audits, choose any topic. Topics span all departments across the property.
③
Work through every question in full. Partial audits do not generate useful results.
④
Click Submit Answers when complete. You can submit as many audits as you find helpful.
Finding your results and recommendations:
MY AUDITS
All audits you have personally submitted, across any department
Department AUDITS
All audits submitted by every participant across the property
OVERALL STATS
Results from all submitted audits during a period. Use this as another area to celebrate strengths and enhance opportunities
Recommendations
Your department-specific Energizer suggestions, generated directly from audit results and mapped to the service gaps identified in your area
▶ WHY THIS MATTERS
Your Recommendations are only as strong as the audits behind them. The more honestly and consistently you and your colleagues assess performance, the more precisely the platform can direct your daily training toward the areas that will make the greatest difference for your guests.
Add Service Energizers to your phone
By adding Service Energizers to your phone's home screen, you can open it with a single tap — exactly like a native app. No browser, no search, no extra steps. Here is how to set it up on iPhone and Android.
For iPhone Users
STEP 1 · Save as a bookmark
a. Open Safari and go to: https://energizers.verifiedplatform.com
b. Tap the ellipsis (…) in the bottom-right corner of the browser.
c. Tap Add to Bookmarks. Name it Energizers and save.
STEP 2 · CREATE A SHORTCUT
a. Open the Shortcuts app and tap the + icon in the top-right corner.
b. Tap Add Action. Search for Open Bookmark and select it.
c. Tap the Bookmark field, search for Energizers and select it.
STEP 3 · ADD TO HOME SCREEN
a. Tap the downward arrow (caret) at the top of the shortcut. Update the name to: Service Energizers.
b. Choose an icon style and color if you like, then tap Add to Home Screen and confirm.
For Android Users
1. Open Google Chrome and go to: https://energizers.verifiedplatform.com
2. Tap the three-dot menu in the top-right corner of the browser.
3. Tap Add to Home Screen. Name it Service Energizers when prompted, then tap Add and confirm placement.
Service Energizers will now appear on your home screen and open instantly, just like any other app on your device.
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